1. Scope and your legal rights
This policy applies to Raid Week Pass and Poke.party Plus purchases completed through Creem. It also applies to Ad-Free Lifetime when that product becomes available. Creem is the Merchant of Record and contractual seller at checkout.
Mandatory withdrawal, cancellation, cooling-off, refund, chargeback, and consumer-guarantee rights where you live take priority over this policy. Nothing here reduces a right that cannot legally be waived.
2. What you see before checkout
The Pricing page shows the charge, billing interval, renewal behavior, included benefit, and important limits before checkout. Raid Week Pass and Ad-Free Lifetime are one-time purchases. Monthly and annual Plus subscriptions renew for the displayed interval until cancelled.
The annual price is charged in advance. A displayed monthly equivalent is comparison information, not a monthly instalment plan. Creem calculates applicable taxes and provides the receipt or invoice.
3. Cancelling a subscription
Cancel through the Creem customer portal linked from the signed-in Billing page. Cancellation stops the next automatic renewal. Unless an immediate cancellation or refund is separately approved, access continues until the end of the period already paid for.
Cancelling an annual plan does not recalculate past months at the monthly price, reclaim the annual discount, or automatically create a prorated refund. Deleting a Poke.party account is separate and immediately removes access, so contact support before deletion if you need a refund reviewed.
4. Requesting a refund
Email support@poke.party from the account email when possible. Include the Poke.party account email, Creem order or invoice reference, purchase date, and a short explanation. Never send a full card number, bank-account number, password, or one-time sign-in code.
We aim to acknowledge every purchase-support or refund request within three business days. Contacting us within 14 days of a purchase or renewal helps us review it quickly, but this request period does not shorten any longer mandatory right.
We consider whether the purchase was duplicated or unauthorized, whether the paid benefit was delivered and usable, how much of a time-limited benefit was used, any service fault, the circumstances of the purchase, applicable consumer law, and Creem Buyer Terms. We may approve a full or partial refund in addition to refunds required by law.
Where law provides a withdrawal period for digital services, that right applies unless a lawful exception applies after performance has begun and all required notice and consent conditions were met. We will not rely on an exception when those conditions were not satisfied.
5. After a refund is approved
Creem processes approved full or partial refunds and sends the customer notification. A full refund or successful payment dispute removes the Poke.party benefit linked to that payment once Creem confirms the result. A partial refund updates the purchase record but does not by itself shorten an active subscription.
Creem states that card refunds usually appear within 5–10 business days, but the exact timing depends on the payment method, bank, and region. We cannot guarantee a bank posting date after Creem has issued the refund.
Creem may issue a refund or manage a chargeback under its rules, including where a support request is not answered promptly or where payment risk requires action.